As a practicing orthodontist, I am passionate about helping people achieve the smile of their dreams. My 30 years experience in the field is what prompted me to write my book, Its All About Millimeters; How Small Changes Can Make a Big Impact in Your Business and Your life. I saw how small, millimeter changes in a patient’s bite and smile, made an enormous difference in their self-esteem and opportunities for their life.
I am not suggesting that in order to brighten someone’s day you need to be an orthodontist! However, in my practice, it is all about smiles. And smiles brighten the world.
Have you ever noticed that the people who are always smiling make you smile too when you speak with them? Did you notice that they smile even when confronted with an irritated customer, client or patient?
I have a staff member like this at our front desk who handles all the appointments. She is always smiling, even when a parent or patient is upset about something. Even on the phone speaking with people she is smiling.
I love her can do attitude and her ability to make others smile just because she is smiling.
We recently had a professional photographer come into our practice and take pictures of our patients who had completed treatment. These photos of their gorgeous smiles are all over the walls of our offices.
Patients and parents have commented how just walking into our office and seeing all the photos on the walls with beautiful smiles, automatically cheers them up and makes them smile too!
These are just 2 examples of using millimeters to make a difference.
A smile when answering phones and greeting patients and having an environment in your place of work that fosters more smiling and brings joy to co-workers, customers, clients and patients.
Try it today, right now. Smile more, Smile often and Share your smile and see how the world around you will smile back.
Let us always meet each other with a smile, for the smile is the beginning of love. Mother Teresa